Help center

Help & support

Find guidance for getting started and resolving common problems.

Frequently asked questions

How do I get started on mobile?

Open the app to sign in to a cloud account, set up local mode or explore the guest preview. Local mode requires your own OpenAI-compatible API URL and model name, plus an API key if your provider requires one. Chat history stays on this device; external API calls still need a network connection.

What if chat or voice does not respond?

Check your network connection. In local mode, verify the API URL, model name and key in settings. In cloud mode, make sure you are signed in and have selected a character. Voice features need microphone permission. If the problem persists, note the error message and contact us.

What if my purchase has not activated?

Sign in to the account used for the purchase, then use Restore purchases on the subscription page. If access is still missing, contact us with your order reference. Do not purchase again.

Still need help?

Include your device model, OS version, app version, steps to reproduce and error message. Never send passwords, verification codes or API keys.